Shipping policy
Shipping Policy
Last Updated: April, 30 2024
Thank you for choosing HOWiSTAYFiT for your shopping needs! This Shipping Policy outlines the terms and conditions related to the shipping of products purchased through our website, which is hosted on Shopify.
1. Shipping Methods and Times
We're happy to let you know that, as a small business, we're committed to ensuring your order is fulfilled with care and we're always here to assist you. Please see below for our shipping process:
- Production Time: Since each piece is made to order please expect a production timeline of 5-7 business days.
- Standard Shipping: While we work diligently with our trusted third-party partner to deliver your items, please anticipate receiving your package within our delivery window of 10-14 business days.
- Total Shipping Time: Approximately 15 business days (3 weeks).
Please note that delivery times are approximate and may vary depending on factors beyond our control, such as carrier delays, customs clearance, and destination. We appreciate your patience and understanding as we strive to provide you with the best possible service!
2. Shipping Costs
We're happy to offer free shipping on all orders, there is no minimum spend required!
3. Shipping Destinations
We currently ship to the following destinations:
- Canada, North America and International
Please contact us if your location is not listed, and we will do our best to accommodate your request.
4. Order Processing
Orders are typically processed within 1-2 business days after payment is confirmed. Please note that processing times may be longer during peak seasons or due to unforeseen circumstances.
5. Order Tracking
Once your order is shipped, you will receive a shipping confirmation email containing a estimated delivery date. We always try our best to meet our shipping deadlines, however should anything change we will update you via email with a new estimated delivery date.
6. Customs and Duties
For international orders, customs duties and taxes may apply upon arrival at the destination country. These charges are the responsibility of the recipient and are not included in the purchase price or shipping fees. Please check with your local customs office for information on potential duties and taxes.
7. Shipping Delays and Issues
While we strive to ensure timely and accurate deliveries, unforeseen circumstances may cause shipping delays. If you encounter any issues with your shipment, please contact our customer support team at info@howistayfit.com for assistance.
8. Returns and Refunds
For information on returns and refunds related to shipping, please refer to our Return and Refund Policy.
9. Contact Us
If you have any questions or concerns regarding our Shipping Policy or your specific order, please contact us at info@howistayfit.com.